Privacy Policy

1. Introduction

At Bonona Media ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our messaging platform, or interact with our services.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Account Data: First name, last name, username, and authentication credentials.
• Contact & Financial Data: Billing address, email address, telephone numbers, and payment processing details.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you navigate and utilize our application dashboard and features.

3. Data Processed on Your Behalf

As a communications platform, we process certain data strictly on your behalf to facilitate messaging services. This includes recipient contact lists, suppression lists, and message content. We treat this information as strictly confidential and only process it in accordance with your instructions and our Terms of Service to ensure high deliverability and compliance.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

• Provide, operate, and maintain our platform.
• Process payments and manage your subscription.
• Manage suppressions, bounces, and delivery analytics.
• Send you technical notices, updates, and administrative messages.
• Respond to your comments, questions, and customer service requests.

5. Sharing & Sub-processors

We do not sell your personal data. We may share your information with trusted third-party service providers (sub-processors) who assist us in operating our platform, conducting our business, or servicing you. This includes cloud infrastructure providers, secure payment gateways, and core messaging infrastructure services. All sub-processors are bound by strict data protection agreements.

6. Data Security & Retention

We have implemented enterprise-grade security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and contractors who have a business need to know. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal or reporting requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of incomplete or inaccurate data.
• Deletion: Request erasure of your personal data where there is no good reason for us to continue processing it.
• Opt-out: You may unsubscribe from our marketing communications at any time.

8. Contact Us

If you have any questions about this privacy policy, our data practices, or if you wish to exercise your legal rights, please contact our support team at: support@bononamedia.com.